air-conditioning repairFinally, Summer is back! And if you’ve lived here in Richland, Pasco or Kennewick for any length of time, I’m sure we both agree we would never survive burning Tri-Cities desert heat cruising down Columbia Blvd or 225 without our air conditioning. (Mine pretty much never leaves the Full Blast “Jet Engine” Setting all summer)

As an automotive service center we know servicing air conditioning can be an issue and something you want done right the first time around. With busy lives every day and budgets ever tightening, “free A/C checks” that will be promoted this summer will sound very tantalizing. What is it you’re really receiving from a shop offering “free air conditioning check” or a promise of a flat rate $69.99 charge?

Basically, you are already at the shop because you know your air conditioning is not exactly conditioning anything, and what you get for a low price is a basic, rehearsed response from the technician, “Yup, it’s broke!”

But you’re smart and charming and everything awesome, so you already know that it’s broke. Your sweaty back and brow are already your initial check… and that was free! Really?… $70 to tell me something my road rage already defined?! No thanks!

In all honesty, air conditioning is expensive. Period. The two things we do as a premier Master level service center that requires the most equipment and extensive training, diagnostics and experience.

Look for a shop that is well equipped, and will treat you fair. Getting air conditioning work done on the cheap, will cost you in the end. Our shop has two machines, and we can still do R12. A few vintage cars still get the stuff. Unless you want to go to 4-60 A/C system ( 4 windows down, 60 MPH ) get it fixed right! Have it inspected and charged by a Master Technician with the tools, technology and decades of experience to get it right the first time so you can cruise in comfort from Kennewick to Pasco to Richland and leave the sweaty road rage behind!

We’d be happy to take a look at your vehicle and discuss options. Our expert Master Certified Technicians enjoy educating you in common language that anyone can absorb. We’re not here to impress you with auto mumbo-jumbo. The evidence of our work will speak for itself.

Contact us today to schedule a visit or stop in to speak one-on-one with our Master Technicians.



To most shops, a good brake job is throw on the big suppliers product and call it good. This can get you by for a couple of years. Then your back. Popping for another brake job. We use Performance Friction (PF) in about 80% of our brake jobs. The other 20% are car specific, Euro, and specialty products that are supplied otherwise. PF came from the most severe applications, making brake applications for very large heavy equipment and for professional racing. All of this gave them an edge in engineering.

PF’s typical pad on a street car will run 60-80 thousand miles or more, brake better with no fade, and no squeak! Brakes are all about handling heat, and these guys do it better than anyone. Spend an extra 20 bucks for these pads, versus the other, and get the best.

Taken from an actual manufacturer label:

“During the first couple of hundred miles on a new set of brake pads, allow for slightly longer braking distances. The brakes may feel slightly spongy and less effective than usual. This is to be expected and will go away as the brakes “break in.”

We find this statement to be absolute nonsense! Our local Richland Washington auto technicians use a proprietary method developed to immediately negate any “break in” period. We’ve developed an exclusive method that also completely prevents brake “squeak” for the ENTIRE life of your pads.

We won’t put you at risk like that manufacturer label suggests in the first 100 miles, because that’s exactly what it’s implying! Our proprietary procedures do away with long, unpredictable break-in. Your brakes will work the first time, at full potential. Doing that “Old School” break in causes lots of problems, overheating and glazing pads due to high pedal effort, reducing pad life, causing brake fade, scored rotors, dust and wear are all possible. We also use premium parts. Performance Friction pads and others that outperform the normal by a lot. Many shops use cheaper parts and hope to see you in 2 years, right after you forgot that you just did them.

Our policy, if it squeaks, if it doesn’t feel right, bring it back. Period. We warranty for noise down to 10% of pad wear.

We regularly see and expect 60 to 90 thousand miles out of our brakes. We always expect the highest standard for safety, and performance. Including addressing the entire system. Condition of fluid, components and even the suspension all play a role.


Some people just slap brakes on. Not here at Master Tech. We take your brakes very seriously. Using the best pads and performing specially trained (proprietary) procedures to set the brake job up for long term high level performance is our goal. At Master Tech, no squeaks are allowed, ever. If your brakes make noise when we are done, bring them back. Period (this rarely happens). Noise warranty applies down to 10% wear.

Here’s the deal, when you buy a new car they have brakes, and they don’t squeak…..right. So why can’t an after market shop do the same?

Master Tech can! A brake job is really a minor machining operation. Attention to detail, training, specs, use of chemicals and procedures can get right back to that factory setup. Or in our case, even better. With the use of Performance Friction pads we are sometimes well above factory spec. These brakes should last 60- 80,000 miles in some cases. (I have seen over 100K). Other shop use what are marketed as ‘premium’ pads from local vendors but really they are mid grade or worse with a fancy title (they need you back again in two years for the same work).

Because of our in-stock supply of PF brakes we can sell premium pads for about the same as other mid-grade types. The result, great brakes that give you a better feel and last a long, long time. Along with servicing the rest of the system correctly there is just no better brakes out there.



oil-change servicesThings have changed. Some for the better. Oil changes for one. We can still do the 39 dollar oil change if you want, but your car won’t like it. Modern vehicles have gone far ahead of the ‘cheap’ oil change. We also consider your needs… like fewer trips to the shop and a better timed inspection for the vehicles regular needs, all reasons why we now offer the SERVICE+ Extended Life Oil Service.

We use oils that are far better than your Dad’s old 10W40. And we use vehicle specific data to select the ideal oil. This allows us to go 6-8,000 miles with no harm at all, and every intention of the engine running 300,000 miles. ( I have put 300K on two vehicles ).

The latest testing of the ACEA standards have shown this to be the best approach in most cars and trucks. We can now do a 80-90 dollar oil service change, but only need to see the car twice a year. During that service we spend a little time to be sure the car is in good shape and inspected thoroughly. We use the best oils, the best additives, and customize it to your vehicle. At really no more cost than the old way.

• New technology allows extended oil change services to include inspections and test procedures that are far more effective at identifying proactive service points which prevent break-downs and increase reliability.

• We use the ACEA oil service rating systems (instead of just API or ILSAC) to select oil and filters that meet OEM requirements in extended service.

• Most VVT failures are a result of poor maintenance. Most shops fail to recognize the specialized needs of this advanced technology. There are now eight essential ACEA oil service ratings, 20 essential GM, Ford, VW, MB and BMW oil service ratings and the less stringent API and ILSAC oil service ratings. We refine this down to the needs for your car. (No pun intended)

• “Your time is very important. Giving your vehicle the correct service at an extended interval takes this into consideration. All while doing the best thing for your engine.

Research shows that an oil that has ACEA/A5B5 approval will certainly go six months or 8,000 miles with no problems in most Honda/Toyota products, and it gives the customer better protection and more convenience.

Most VVT failures are a result of inappropriate maintenance. Most shops fail to recognize the specialized needs of this advanced technology.

Eight essential ACEA oil service ratings, the 20 essential GM, Ford, VW, MB and BMW oil service ratings and the less stringent API and ILSAC oil service ratings.

A) New technology allows extended oil change services to include inspections and test procedures that are far more effective at identifying proactive service opportunities which prevent break-downs and increase upsells.

B) Use the ACEA oil service rating systems (instead of just API or ILSAC) to select oil and filters that meet OEM requirements in extended service.

C) Use industry standard filter efficiency and filter capacity test results to select suitable extended service filters.

D) Provide better quality oil change products than the dealership and promote your extended service intervals to customers.

E) Increase your ratio of sold work to inspection time.



auto repairSummer heat, little things mean a lot.
Heat kills, not just you and the family pup, but your vehicle as well.

In the summer desert heat of the Tri-Cities, your car is doing a dance with the devil. Bad car… bad!

New cars are designed to run at about 220 degrees. But 260 degrees starts to get dangerous, and above that is deadly to your engine. The transmission is about the same, just a little higher temps.

Under the hood, lot of little things have to work right to keep this balance. One or two marginal failures, and the cooking contest is on. Servicing, testing and proper repair will keep you away from trouble for a long time. Sometimes, a water pump will just decide to quit dancing altogether, but most of the time, we can see the signs beforehand for many failures. With good maintenance, there is a good chance a modern car will never have a heat related breakdown. Good car… good.

Coolant does not evaporate, so remember, if it is low it is going somewhere and that’s never a good thing. No escapee’s allowed! Much like Sherlock Holmes, it’s our job to find out where (same charm, different accent.)

The most common thing we hear is “my heater does not blow warm, but the Temp Gauge does not show the car overheating”. Problem is, when the system is low, the sensor is not made to read air. Silly driver… Sensors are for parts, not air. No coolant, no dash reading. You can melt down the heads and not even know it. That would be very bad and very expensive day. Simply put, check it, service it, fix it and stay on the road.

Protect your ride and protect your wallet! Contact us today or stop in for a one-on-one conversation with our Master Certified Technicians.