Customer Reviews

"No need for a Dealership anymore!"

"They are the best! Very friendly staff, they don’t judge you and they make you feel welcome in their establishment."

"They are kind and listen in detail. I feel like family when I am in their office."

"Yes definitely they are friendly and Don’t do unnecessary work"

"Highly recommend Master Tech as your auto shop as they are highly skilled and the owner stands by all their work. With a one year warranty on all work they are heads above your dealership repair shops."

"they are very knowledgeable, communicate well & do what they say they are going to do & are Honest & fair."

"Very professional shop. Their high level of excellence, due diligence, and attention to detail speak very well them!"

"The quality of work is always top-rate and it has been the best work and service for me since I've lived in the Tri-Cities. They've always stood behind their work and always are up on the latest technology."

"A little pricey but the quality, knowledge, friendliness, and workmanship is AMAZING, exemplifying the old adage that "You get what you pay for". Thanks so much Thomas and company for providing the services that you do."

"They’re great and the service is even better"

"They were quick, honest and kept me well informed about what was up with my car at all times. I will definitely choose them for future work on my car."

"Exceptional in every way! Start to finish."

"I would say Master Tech is GREAT!! They do what they say and stand behind their work. I would highly recommend them to anyone."

"I had taken my vehicle in to have an alignment done and I gotta say it’s an all around great place to have work done. They believe in “showing” you potential issues instead of just “telling” you about about potential issues. To me, that’s a key factor in finding a good shop that does quality work."

"They were great. Very thorough, I liked the details they sent me about what they found on the diagnostic test and then went over each detail. I would recommend anyone to give them a chance"

"Customer service is friendly and helpful, and quality of work is top notch."

"Best shop in Tri Cities"

"Freddie and Mr. Richardson exhibit excellent customer service. I have taken all my vehicles in, they’ve diagnosed them and fixed them with high quality service. Their friendly personality and high tech knowledge continues to recommend them to others! I won’t take my vehicles anywhere else! Thank you!"

"They do great work and are very honest (they don't try to add on services that aren't really necessary; unlike some other places). I trust their work and their assessment of my vehicle."

"They communicated with us very well"